Customer support startup Zendesk is partnering with knowledge base company MindTouch today to offer a social help solution for customer service agents. Now support agents using Zendesk’s customer ...

The newly announced Zendesk Guide is a revamp of the company's knowledge base (previously called Help Center); it boasts new features and functionality centered around machine learning (ML). The ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today introduced Zendesk Guide, a smart knowledge base solution that captures the collective knowledge of an organization and combines it with ...

The customer service software company, Zendesk, signs on Algolia to handle in-app and web searches through their platform. Zendesk is used by over 75,000 companies worldwide and can start using ...

Expanded Zendesk integrations underscore Higher Logic Vanilla’s commitment to improving the support capabilities of B2B and B2C organizations by enabling faster resolutions, self-service options, and ...

Zendesk Knowledge Builder uses AI to analyze past tickets and key business context to create a ready-to-use knowledge base, ensuring timely access to the right information for faster resolutions for ...